MYSTERY SHOPPING involves a fully trained mystery shopper assessing and reporting on the customer service experience received at your business. The experience can be reported on by either a visit to your business or via email, live chat or phone calls.
Mystery Shopping enables you to monitor the performance of your staff and identify areas for training. It also allows you to reward staff for doing a great job which will encourage motivation within your team.
These programmes are beneficial and will ensure that your customers are being treated well and that they feel their custom is important. It also allows you to show your staff that you have expectations and will keep them aware of the service they are providing.
The reports will allow you to measure performance and drive change to ensure you have continuous improvement which will encourage loyal customers.
These programmes are simple to set up and with Customer Care we pride ourselves on making things easy for the customer. We will assist with the set up of the programme free of charge and access to your own personalised portal is also free of charge.
The process is simple:
- QUESTIONAIRRE - we will work together to develop a questionairre
- INTERACTION - the Mystery Shopper will then visit/call/ email or contact you via your website and then report on their experience
- CHECK - the survey will be checked by our Quality Assurance Team to ensure it has been completed correctly
- EMAIL - you will receive an email with a pdf attachment of the survey and you can also have these sent to area level Managers so they can view their own reports
- WEBSITE - you will receive a login to our site to view reports and surveys on your own customised portal
Click here to view FAQs about Mystery Shopping 
