Mystery Shopping

Most mystery shopping companies charge set up fees and reporting costs with a Mystery Shopping Programme. We don’t!

Benefits of Mystery Shopping

Mystery Shopping is vital for EVERY business to ensure that they provide great customer service. Negative feedback from customers now can impact greatly on your business due to being able to leave reviews on social media. It has never been more important to assess the service you are providing to YOUR customers!

CUSTOMER LOYALTY

When customers receive good service from your staff it will drive them to purchase from you again. Customer loyalty is paramount to your success. It will encourage them to purchase from your over your competitors and

STAFF MOTIVATION

Implementing a Mystery Shopping Programme will encourage your staff to perform well at all times. Receiving good feedback encourages and motivates staff!

INCREASED PROFITS

It costs five times more to obtain new customers than it does to keep the customers you have already so by keeping them happy will result in repeat purchases and increased profits.

LEARN MORE

Simple.

No set up costs

No reporting costs

Access to your own customised portal with your branding /logos

Hassle free process

No term contracts required

No minimum number of surveys

GET IN TOUCH

VIEW MYSTERY SHOPPING SOFTWARE DEMO

Our Process

Develop Questionnaires

We will work together to develop questionnaires that capture the data you require – FREE OF CHARGE

Interaction

A fully trained Mystery Shopper will either visit or call your business to assess the customer service received and provide a comprehensive report

Check

The reports will then be checked by our Quality Assurance team to ensure they have been completed correctly and then the reports will be emailed to you as a pdf

Reporting

You will be provided with a login to our site to view extensive reporting on your own customised dashboard – FREE OF CHARGE

Testimonials
Customer Care Limited have been efficient in liaising with us, arranging briefings, training and reports in timely manner. The quality of the actors themselves has been high, with scenarios conducted well-according to instructions and reports being highly detailed.
Tony
Testimonials
Helen is so easy to work with and always provides excellent service and is also very responsive to emails and phone calls. The whole process from beginning to end is easy and Customer Care have an excellent reporting suite. I have no hesitation in recommending them to any industry.

Brian
Testimonials
We have worked with Customer Care for over ten years on a range of projects. The service has always been of a high standard and the reporting more than met the brief. I have confidently referred their service to industry colleagues and they too continue to employ the services of Customer Care.
Warren

Mystery Shopping

Benefits of Mystery Shopping

CUSTOMER LOYALTY

STAFF MOTIVATION

INCREASED PROFITS

Simple.

Our Process

Develop Questionnaires

Interaction

Check

Reporting

Testimonials

Testimonials

Testimonials

Get in Touch